Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Chat247 or Call2Reply mobile applications or the chat247.in web platform (collectively, "Services"), operated by Samsri Innovations.

By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

• You must be at least 18 years old to use the Services.
• You must use the Services for lawful business purposes only.
• If you are using the Services on behalf of a company, you confirm you have authority to bind that entity to these Terms.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at support@chat247.in if you suspect unauthorised access.

3. Permitted Use

The Services are designed for legitimate business communication. You may use them to:

• Automatically reply to customers via WhatsApp when they call your registered business number.
• Send bulk WhatsApp messages to contacts who have consented to receive them.
• Manage customer relationships, leads, and automated marketing campaigns.

4. Prohibited Use

You must not use the Services to:

• Send unsolicited messages (spam) to individuals who have not consented to receive communications from you.
• Harass, threaten, defame, or abuse any person.
• Send fraudulent, misleading, or illegal content.
• Violate WhatsApp's Terms of Service or Meta's Business Messaging Policy.
• Monitor calls of employees or individuals without their knowledge and lawful consent.
• Collect call data of minors.
• Resell, sublicense, or redistribute the Services without written permission.
• Reverse-engineer, decompile, or attempt to extract source code from the App.
• Use automated scripts to abuse the platform's API beyond normal use.
• Violate any applicable Indian or international law.

5. Call Monitoring — Consent Requirement

The Call2Reply feature reads call metadata from your device. You are solely responsible for ensuring that:

• You have legal authority to process call data from the device where the app is installed (e.g., it is your own business phone).
• If the device is used by an employee, you have informed them and obtained any consent required under Indian labour law or applicable privacy regulations.
• Automated WhatsApp messages sent to callers comply with TRAI regulations and the recipient's expectations.

We are not liable for any legal claims arising from your use of call monitoring functionality.

6. WhatsApp Compliance

By connecting a WhatsApp number through our platform, you agree to comply with WhatsApp's Business Policy and Commerce Policy. Sending bulk messages to contacts who have not opted in may result in your WhatsApp number being banned by Meta. We are not responsible for bans or restrictions imposed by Meta.

7. Subscriptions & Billing

• Access to certain features requires a paid subscription plan.
• Subscription fees are billed in advance (monthly or annually as per your plan).
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• You authorise us to charge your payment method on the billing cycle you selected.
• Failure to pay may result in suspension of your account until the outstanding amount is settled.

7.1 Refund Policy

• Subscription fees are non-refundable except where required by applicable law.
• If you believe you were charged in error, contact support@chat247.in within 7 days of the charge.
• We reserve the right to offer credits or exceptions at our discretion.

7.2 Trial Period

• Free trial periods (where offered) are limited to one per person or business.
• Creating multiple accounts to extend trial access is prohibited and may result in all accounts being banned.

8. Intellectual Property

• All software, designs, trademarks, and content in the Services are owned by Samsri Innovations or its licensors.
• You are granted a limited, non-exclusive, non-transferable licence to use the App for your own business purposes.
• Your data (contacts, messages, automations) remains yours. We do not claim ownership of content you create.

9. Service Availability & Modifications

• We aim for high availability but do not guarantee 100% uptime.
• We may modify, suspend, or discontinue features with reasonable notice.
• We are not liable for losses caused by service interruptions beyond our reasonable control.

10. Limitation of Liability

To the fullest extent permitted by law, Samsri Innovations shall not be liable for:

• Loss of business, revenue, or profits arising from your use of the Services.
• WhatsApp bans or restrictions imposed by Meta.
• Failure of call detection due to OEM ROM battery optimisations or Android system restrictions.
• Data loss caused by your own actions (e.g., uninstalling the app, revoking permissions).
• Any indirect, incidental, or consequential damages.

Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

11. Termination

• You may cancel your account at any time by contacting support@chat247.in.
• We may suspend or terminate your account immediately if you breach these Terms, without prior notice or refund.
• Upon termination, your data will be deleted within 30 days as per our Privacy Policy.

12. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

We encourage you to contact us first at support@chat247.in before initiating any legal proceedings — most issues can be resolved quickly.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision. For material changes we will provide at least 14 days' notice via email or in-app notification.

14. Contact