Privacy Policy

This Privacy Policy explains how Samsri Innovations ("we", "us", or "our") collects, uses, and protects information when you use the Chat247 and Call2Reply mobile applications ("App") and the chat247.in web platform ("Platform").

By using the App or Platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Account Information

• Name and email address (provided at registration)
• Mobile phone number (used to link your WhatsApp account)
• Plan / subscription tier

1.2 Call Data (Call2Reply feature)

When you enable the Call2Reply feature, the App reads your device's call log to detect call events. Specifically we collect:

• Caller or dialled phone number
• Call type: missed, incoming, outgoing, or rejected
• Call duration (seconds)
• Call timestamp

We do not record call audio. We only read metadata from the Android system call log after a call has ended.

1.3 Device Information

• Device registration token (generated by us for API authentication — not the Android Device ID)
• Firebase Cloud Messaging (FCM) token for push notifications
• Android version and app version (for diagnostics)

1.4 WhatsApp Usage Data

• WhatsApp instance ID and connected phone number (when you connect your WhatsApp)
• Messages sent via automation (content is defined by you)
• Delivery status of automated messages

1.5 Usage Data

• Number of calls processed, automations triggered
• Last sync time and app activity within the platform

2. How We Use Your Information

Data	Purpose
Call log (number, type, duration)	Trigger WhatsApp automations you have configured; display in your call history dashboard
Account info (name, email, phone)	Authenticate your account; personalise messages; send service emails
Device token	Authenticate API requests from your device to our servers
FCM token	Send push notifications (call events, sync status) to your device
WhatsApp instance	Route automated WhatsApp messages through the number you connected
Usage data	Show stats on your dashboard; improve the product; billing (plan limits)

We do not use your data to serve third-party advertisements.

3. Data Sharing & Third Parties

3.1 WhatsApp / Meta

Automated messages are sent via the WhatsApp Business API or through a WhatsApp Web session you authorise. The content and recipient number are transmitted to Meta's servers as part of message delivery. Meta's own Privacy Policy applies.

3.2 Firebase (Google)

We use Firebase Cloud Messaging (FCM) to deliver push notifications. Your FCM token is shared with Google's Firebase infrastructure for this purpose. See Firebase Privacy.

3.3 Infrastructure

Our servers are hosted on cloud infrastructure in India. Data is stored and processed on servers we control. We do not sell, rent, or trade your personal data to any third party.

3.4 Legal Obligation

We may disclose information if required by law, court order, or a valid government request under Indian law.

4. Data Retention

• Call logs: Retained for 90 days, then automatically deleted from our servers.
• Account data: Retained for as long as your account is active. Deleted within 30 days of account closure.
• Device tokens: Deleted immediately when you logout or revoke the device inside the app.
• On your device: All locally stored data (token, preferences, cached calls) is cleared when you tap Logout & Clear All Data in Settings.

5. Your Rights & Data Deletion

Right	How to exercise
Access your data	Contact us at support@chat247.in
Delete your account & all data	Email support@chat247.in with subject "Delete my account" — we'll complete deletion within 7 working days
Clear local app data	Open the app → Settings → Logout & Clear All Data
Revoke call access	Android Settings → Apps → Chat247 → Permissions → Revoke Phone & Call Log
Stop push notifications	Android Settings → Apps → Chat247 → Notifications → Off

6. Permissions Explained

Permission	Why it's needed
READ_PHONE_STATE	Detect when a call starts and ends
READ_CALL_LOG	Read call type, number, and duration after the call ends (required on Android 11+ where the number is no longer available in the broadcast)
PROCESS_OUTGOING_CALLS	Detect the number being dialled for outgoing call automation
FOREGROUND_SERVICE	Keep the call monitor running reliably in the background
RECEIVE_BOOT_COMPLETED	Restart the call monitor automatically after a device reboot
POST_NOTIFICATIONS	Show call event and sync-status notifications
REQUEST_IGNORE_BATTERY_OPTIMIZATIONS	Ask you to exclude the app from battery saver — prevents OEM ROMs from killing the background service
INTERNET	Send call events and automations to chat247.in

7. Security

• All data is transmitted over HTTPS (TLS 1.2+).
• Device tokens are stored as SHA-256 hashes on our server — the plain token is never stored after registration.
• Your account password is hashed and never stored in plain text.
• Access to call log data is restricted to your team account only.

8. Children's Privacy

Our services are intended for business use by adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent change. Continued use of the App after a change constitutes acceptance of the updated policy. For material changes we will notify you via the app or by email.

10. Contact Us